Client Survey 2022
Speech bubble, “The Results Are in!
Regular client surveys help us to fine-tune the service that Animate provides. In 2022, we learned that our clients appreciate Animate’s bespoke, flexible approach and our strong-values-led ethos.
In our 2022 survey, 26 of our clients completed an online survey, providing their views on:
the quality of Animate’s work
the impact of our contribution
words they would use to describe their experience of working with us
how do they think Animate can improve
A further 13 clients gave an in-depth face-to-face interview which additionally asked about:
the longer-term impacts of our work with them
what they might say about Animate to other organisations
how we are different from other consultants
what Animate needs to be planning for in the future
The Results
The results of this survey show that clients are extremely positive about Animate’s approach. The knowledge and practical contribution of our consultants have supported both individual and organisational development. Clients are able to identify specific areas where Animate has made an often significant difference.
Almost all of our clients would wholeheartedly recommend us to others, in particular for our bespoke approach and strong values-led ethos.
As a result of this survey, Animate will be looking to improve our support to clients during the initial planning of a piece of work, finding ways to better explore and identify what they really want to achieve.
Clients also indicated a wish to understand Animate as a whole (in terms of both services and people). This has prompted consideration of how we promote ourselves and make sure we are involved with the conversations that matter to the organisations we work with.
As always, we’d like to issue our heartfelt thanks to our clients for supporting Animate’s development through their thoughtful feedback.
Jo, Ian, Joette and Lisa